786ko — Privacy Policy

Introduction

786ko ("we", "us", "our") operates the online sports betting and live casino platform accessible at 786ko.cam ("Platform"). This Privacy Policy ("Policy") describes how 786ko collects, processes, stores and protects personal data relating to individuals who register for or use the Platform ("Users", "you", "your").

786ko is committed to handling personal data responsibly. This Policy is written in clear, accessible English so that Users across Pakistan — including those in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — can understand exactly how their information is used.

By registering an Account on the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

Definitions

For the purposes of this Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, date of birth, residential address, payment details, device identifiers and usage data.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, transmission, erasure and destruction.
• "Data Controller" means 786ko in its capacity as the entity that determines the purposes and means of Processing Personal Data on the Platform.
• "Data Processor" means a third party that processes Personal Data on behalf of 786ko under written instructions.
• "KYC" means Know Your Customer — the identity verification process requiring Users to provide documentary evidence of identity and address before certain platform functions (notably withdrawals) are enabled.
• "Cookies" means small text files placed on a User's device by the Platform for purposes of session management, security and analytics.
• "Sensitive Personal Data" means a special category of Personal Data including financial records, government-issued identification documents and data revealing identity-related information, which attracts additional safeguards.

Data We Collect

786ko collects personal data through several channels during your use of the Platform. The categories of data we collect are set out below.

• Registration data: Full legal name, date of birth, email address, residential address (including city and country), username and password.
• KYC documents: Copies of government-issued photo identification (CNIC, passport or driving licence), proof of address, and payment method verification documents where required.
• Payment details: Deposit and withdrawal method details as entered into the cashier — for example, mobile wallet identifiers associated with Easypaisa or JazzCash, bank account numbers for HBL, UBL, Meezan Bank or Bank Alfalah transfers, or cryptocurrency wallet addresses. These are referenced as familiar Pakistan payment methods and their collection does not imply any endorsement of gambling by those institutions.
• Support communications: Any correspondence you send via live chat, email or other support channels, including the content of your messages and any attachments.
• Responsible gambling submissions: Any requests or forms submitted in connection with deposit limits, self-exclusion or other responsible gambling tools.

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution and device identifiers.
• Usage data: Pages visited, features used, time spent on platform sections, search queries entered on the Platform and clickstream data.
• Transaction data: Deposit amounts, withdrawal requests, bet amounts, bet outcomes, game history and session timestamps.
• Geolocation data: Approximate location derived from IP address for the purpose of access controls and jurisdiction verification. The Platform does not collect precise GPS-level location data.
• Cookie and tracking data: As described in Section 7 of this Policy.

We may receive personal data about you from third-party service providers engaged to assist in identity verification, fraud prevention, payment processing and regulatory compliance. Any such data is handled in accordance with this Policy and the contractual obligations of the relevant third-party provider.

How We Use Your Data

786ko uses the personal data we collect for the following purposes:

We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review where required by applicable law.

Legal Bases for Processing

786ko processes personal data on the basis of one or more of the following legal grounds, depending on the nature of the processing activity and the applicable law in the operator's licensing jurisdiction:

• Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, bet settlement and customer support.
• Legal obligation: Processing required to comply with applicable legal or regulatory obligations, including anti-money laundering (AML) requirements, KYC obligations and obligations under the operator's gaming licence.
• Legitimate interests: Processing in pursuit of 786ko's legitimate business interests, including fraud detection, platform security, improving our services and managing responsible gambling obligations, where such interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit, informed consent — for example, where you opt in to receive marketing communications. You may withdraw consent at any time by contacting support or using the relevant account settings, without affecting the lawfulness of prior processing.

Data Sharing & Disclosure

786ko does not sell, rent or trade your personal data to third parties. We may share your data in the following limited circumstances:

We engage third-party service providers who process data on our behalf under written data processing agreements. These include identity verification providers, payment processing technology providers, fraud detection vendors, cloud hosting providers, customer support platform operators and analytics providers. Each provider is permitted to use your data only for the specific purpose for which it was engaged.

We may disclose personal data to regulators, law enforcement authorities, gaming licence supervisory bodies or other competent authorities where required to do so by law, court order, regulatory requirement or to protect the legal rights of 786ko or our Users. We will notify you of such disclosures where legally permissible to do so.

In the event of a merger, acquisition, restructuring or sale of all or a portion of 786ko's business assets, personal data may be transferred as part of that transaction. Users will be notified of any such transfer and any changes to this Policy that may result.

As part of our compliance with applicable AML and counter-terrorism financing obligations, 786ko may be required to report certain transactions or account activities to relevant authorities. Such disclosures are made only where legally required and are subject to strict confidentiality obligations.

Cookies & Tracking Technologies

786ko uses cookies and similar tracking technologies to operate the Platform, maintain session security, prevent fraud and analyse how Users interact with the site. Below is an overview of the cookie categories used:

You may manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair or prevent your ability to use the Platform. 786ko does not use third-party advertising cookies or cross-site tracking cookies for advertising retargeting purposes.

Data Retention

786ko retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve disputes or enforce agreements.

• Active Account data: Retained for the duration of the Account relationship.
• Transaction and betting records: Retained for a minimum period required by the operator's licensing conditions and applicable AML regulations — typically five (5) years from the date of the transaction, or such longer period as required by law.
• KYC documents: Retained for at least five (5) years following Account closure, or longer where required by applicable law or a regulatory authority.
• Support correspondence: Retained for up to three (3) years from the date of the last interaction, subject to ongoing legal or compliance requirements.
• Marketing opt-in records: Retained until you withdraw consent or request deletion, after which opt-out records are kept to evidence your preference.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.

Data Security

786ko implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These measures include, but are not limited to:

• TLS/SSL encryption for all data transmitted between Users and the Platform.
• Encrypted storage of sensitive personal data and KYC documents at rest.
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis.
• Multi-factor authentication options for User account access.
• Regular security assessments and penetration testing of Platform infrastructure.
• Incident response procedures for identifying and responding to data security breaches in accordance with applicable regulatory requirements.

While 786ko takes security seriously, no system is entirely immune to risk. You are also responsible for maintaining the security of your own Account credentials. Do not share your password with anyone, and notify support immediately if you suspect unauthorised access to your Account.

International Data Transfers

786ko operates as an international platform. Your personal data may be transferred to and processed in countries other than Pakistan, including the jurisdiction in which the operator holds its gaming licence and the countries where our service providers are located.

Where personal data is transferred internationally, 786ko takes steps to ensure that appropriate safeguards are in place to protect that data in accordance with the requirements of the operator's licensing jurisdiction and applicable data protection standards. These safeguards may include contractual clauses, data processing agreements and other appropriate technical and organisational measures.

By using the Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan. 786ko does not represent that such transfers comply with Pakistani data protection law and this acknowledgement does not constitute legal advice.

User Rights

Subject to applicable law and any overriding legal obligations (including AML and KYC retention requirements), you have the following rights in respect of your personal data held by 786ko:

• Right of Access You may request a copy of the personal data we hold about you. We will respond to verified access requests within a reasonable timeframe as required by applicable law.
• Right to Rectification You may request correction of inaccurate or incomplete personal data. You can update basic account information directly through your Account settings; for other corrections, contact support.
• Right to Erasure You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected. This right is subject to overriding legal obligations, including AML data retention requirements.
• Right to Restrict Processing You may request that we restrict processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to Data Portability Where processing is based on your consent or on contract, you may request a copy of your data in a structured, machine-readable format where technically feasible.
• Right to Object You may object to processing based on legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details provided in Section 15. We may need to verify your identity before processing a request. We aim to respond to all valid requests within 30 days. Complex or multiple requests may take longer, in which case we will inform you of the expected timeframe.

Children & Minors

The Platform is strictly intended for adults aged 18 and over, or the higher minimum age required by the operator's licensing jurisdiction. 786ko does not knowingly collect personal data from individuals under the minimum age limit.

If we become aware that personal data has been provided by a person below the minimum age, we will take immediate steps to delete that data and close the associated Account, including forfeiture of any funds held where required by our Terms & Conditions.

If you believe that a minor may have registered an Account on the Platform, please notify us immediately at support@786ko.cam so that we can investigate and take appropriate action without delay.

Third-Party Links

The Platform may contain references or links to third-party services, payment systems or information resources. 786ko is not responsible for the privacy practices of any third-party website or service. This Policy applies solely to data collected and processed by 786ko through the Platform at 786ko.cam.

When you interact with a payment provider — for example, by initiating a deposit through a mobile wallet or bank transfer — you are also subject to that provider's own terms and privacy policy. 786ko has no control over and accepts no liability for the privacy practices of Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah or any other payment provider. Please review their respective policies before providing your payment information.

Changes to This Privacy Policy

786ko reserves the right to update or modify this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data collected, the purposes for which data is used, or new third-party data sharing arrangements — we will notify registered Users via the email address on file or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically to stay informed about how we handle your personal data. Continued use of the Platform following notification of updates constitutes your acceptance of the revised Policy.

Contact Us

If you have any questions, concerns or requests in connection with this Privacy Policy, or if you wish to exercise any of your data rights as set out in Section 11, please contact the 786ko support team through the following channels:

Please include your registered email address and a clear description of your request or concern. We may need to verify your identity before processing data-related requests. We aim to acknowledge all privacy enquiries within 5 business days and to resolve them within 30 days, or such shorter period as required by applicable law.

Email addresses and contact details on this page are provided as plain text only and are not clickable links. Please copy the address manually into your email client when sending a message.